FAQs

Support

Frequently Asked Questions

Answers to the questions we hear most. Can't find what you're looking for? Email support@avorel.com and we'll help directly.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping takes 5–7 business days, expedited takes 2–3 business days, and overnight arrives the next business day.

Do you offer free shipping?

Yes. Standard shipping is free on all U.S. orders over $75.

How can I track my order?

You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse.

Do you ship internationally?

We currently ship to all 50 U.S. states only. We are working on expanding international shipping in the future.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 30 days of delivery, provided items are unworn with original tags attached. See our full Return & Exchange Policy page for details.

How do I exchange an item for a different size?

Email support@avorel.com with your order number and the size you would like instead. We will send a prepaid label and ship your new size once the original is on its way back to us.

When will I get my refund?

Refunds are processed within 5–7 business days of us receiving your return, and issued to your original payment method.

Sizing & Product

How do Avorel pieces fit?

Our pieces are designed true to size with a relaxed, modern fit. Each product page includes a detailed size chart and fit notes to help you choose.

How should I care for my Avorel pieces?

Care instructions are listed on the tag of each item and on the product page. In general, we recommend cold wash and low heat drying to preserve fit and fabric quality.

Will this item restock if it's sold out?

Select styles are restocked based on demand. Use the "notify me" option on the product page to be the first to know when it's back.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as popular digital wallets available at checkout.

Is my payment information secure?

Yes. All transactions are processed through encrypted, PCI-compliant checkout, and we never store your full card details.

Do you offer discount codes?

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