Policies
Returns & Exchanges
We want you to love what you ordered. If something isn't right, here is exactly how our return and exchange process works.
30-day return window. Items can be returned or exchanged within 30 days of the delivery date.
Condition required. Unworn, unwashed, with original tags attached and in original packaging.
How to start a return
- Email usSend your order number and the item(s) you would like to return to support@avorel.com.
- Get your labelWe will email you a prepaid return shipping label within one business day.
- Pack and shipPack the item securely with tags attached and drop it off at any authorized carrier location.
- Refund or exchange processedOnce received and inspected, your refund or exchange is processed within 5–7 business days.
Refunds
Approved refunds are issued to your original payment method. A return shipping fee of $6.95 is deducted from the refund unless the return is due to our error (wrong or defective item). Exchanges do not incur this fee.
Exchanges
Need a different size or color? Select "exchange" when starting your return. We will ship your new item as soon as the original is scanned by the carrier, subject to availability. If your preferred item is out of stock, we will issue a refund instead.
What can't be returned
- Underwear, swimwear, and other intimate items for hygiene reasons
- Items marked "Final Sale" at checkout
- Gift cards
- Items returned without tags or showing signs of wear
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo and your order number. We will cover return shipping and send a replacement or full refund at no extra cost.
Questions about a specific order? Reach out to support@avorel.com and we will take care of it.